Helpsy Holdings PBC
Last updated: June 17, 2022
> How your personal and other information is collected, used, and shared when you visit or make a purchase from helpsy.com
> How we may share your information with third parties
> Your choices regarding the personal information we collect about you
Collection of Your Personal and Other Information
When you register for, or use our Services, we collect Personal Information. By “Personal Information” we mean information that can identify or reasonably be linked to an individual, such as:
> Personal or business addresses (including billing and shipping address)
> Email addresses
> Phone numbers
> Credit card information (which you submit for payment purposes and which is collected by our third party payment gateway service provider)
> Information contained in any image, photograph or profile you submit to us
You may choose not to provide Personal Information or prevent the Services from accessing certain features of your mobile device, (subject to the controls offered by your mobile device’s operating system), but this may prevent you from receiving certain features of the Services. We also collect non-Personal Information relating to the Services, that is, information that does not personally identify an individual (“Non-Personal Information”). When you access the Services, we automatically collect certain Non-Personal Information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Services, we collect Non-Personal Information about the individual web pages or products that you view, what websites or search terms referred you to the Services, and information about how you interact with the Services. We refer to this automatically-collected information as Non-Personal Information. The Non-Personal Information we collect includes how you interact with the Services, information generally collected or “logged” by Internet websites or Internet services when accessed or used by users, and information about your web browser or device accessing or using the Services.
Examples of the Non-Personal Information we collect are:
> The pages of our website that you viewed during a visit
> What information, content or advertisements you view or interact with using the Services
> Language preferences
> The city and state in which you are located (but not your precise geographic location)
> Unique identifiers that are not connected and cannot reasonably be connected to your identity
Information collected by the Services may be collected by us or one of our Service Providers or Online Tool Providers.
Cookies and Automatic Information Gathering Technologies
Every time you use the Services (e.g., access a Service webpage, navigate to a specific location within the Service mobile app), we collect Personal Information and Non-Personal Information (discussed above in Section 2) regarding that use. For example, to improve our Services, we collect how, when, and which parts of the Services or its features you use, which social media platforms you connect to the Services, and when, how, and what you post to the social media platforms through the Service app. Also, we may use your device’s unique identifier (UDID) or other unique identifiers to assist us in collecting and analyzing this data.
To assist us in collecting and storing this Non-Personal Information, we may employ a variety of technologies, including “Cookies,” local browser storage, and “web beacons,” “pixels,” or “tags.” We collect Non-Personal Information using the following technologies:
> “Cookie” is a small amount of data a website operator, or a third party whose content is embedded in that website, may store in your web browser and that the website operator or, as applicable, the third party, can access when you visit the website.
> “Log files” track actions occurring on the Services, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
> A Web beacon, pixel or tag is a small, usually-transparent image or script placed on a web page that allows the operator of that image or script, which may be the operator of the website you visit or a third party, to read or write a Cookie.
Use of Your Information
We may use the information we collect to:
Assist us in providing, maintaining, and protecting the ServicesSet up, maintain, and protect accounts to use the ServicesImprove our online operations (for example, by generating analytics about how our customers browse and interact with the Services, and to assess the success of our marketing and advertising campaigns)Fulfill any orders placed through the Services (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations)Process transactionsProvide customer serviceScreen our orders for potential risk or fraudCommunicate with you, such as provide you with account- or transaction-related communications, or other newsletters, RSS feeds, and/or other communications relating to the ServicesSend or display offers and other content that is customized to your interests or preferencesPerform research and analysis aimed at improving our products and services and developing new products or servicesManage and maintain the systems that provide the Services
Disclosure of Your Information
We may disclose Personal Information to provide the Services, or when you authorize or instruct us to do so, for example when you use the Services to submit content or profile information. The Services are a social experience, so we may disclose your interactions with the Services to social media platforms, as described in Section 2, above. We may also disclose Personal Information and Non-Personal Information to Service Providers. By “Service Providers” we mean companies, agents, contractors, service providers, or others engaged to perform functions on our behalf (such as processing of payments, provision of data storage, hosting of our website, marketing of our products and services, and conducting audits). When we use a Service Provider, we require that the Service Provider use and disclose the Personal Information and Non-Personal Information received from us only to provide their services to us or as required by applicable law. We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may also disclose your Personal Information to third parties when we believe, in good faith and in our sole discretion, that such disclosure is reasonably necessary to (a) enforce or apply the terms and conditions of the Services, including investigation of potential violations thereof, (b) comply with legal or regulatory requirements, search warrant or other lawful request for information receive, to protect our rights, or an enforceable governmental request, (c) protect the rights, property or safety of us, our users or other third parties, (d) prevent a crime or protect national security, or (e) detect, prevent or otherwise address fraud, security or technical issues.
We reserve the right to transfer information (including your Personal Information) to a third party in the event of a sale, merger, or transfer of all or substantially all of the assets of our company relating to the Services, or in the unlikely event of a bankruptcy, liquidation, or receivership of our business. We will use commercially reasonable efforts to notify you of such transfer, for example via email or by posting notice on our website.
Lastly, we may also disclose Non-Personal Information, aggregated with information about our other users, to our clients, business partners, merchants, advertisers, investors, potential buyers and other third parties if we deem such disclosure, in our sole discretion, to have sound business reasons or justifications.
Transparency and Choice; Do Not Track Signals
You may request access to your Personal Information by sending an email to firstname.lastname@example.org. We will try to locate and provide you with your Personal Information and give you the opportunity to correct this data, if it is inaccurate, or to delete it, at your request. But, in either case, we may need to retain it for legal reasons or for legitimate business purposes. You may also remove any content that you post to the Services using the deletion or removal options within the Service. However, we (and you) are not able to control information that you have already shared with other users or made available to third parties through the Services.
If you need further assistance with removing any content you posted through the Services, you can email us at email@example.com. Removal of your posted content may not ensure complete or comprehensive removal from our computer systems.
We ask individual users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, would be extremely impractical (for instance, requests concerning information residing on backups), or relate to information that is not associated with your Personal Information. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Please be aware that if you ask us to delete your Personal Information, you may not be able to continue to use the Services. Also, even if you request that we delete your Personal Information, we may need to retain certain information for a limited period of time to satisfy our legal, audit and/or dispute resolution requirements.
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Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
We support the development and implementation of a standard "do-not-track" (“DNT”) browser feature that provides customers with control over the collection and use of information about their web-browsing activities. Please note that we do not alter our Services’ data collection and use practices when we see a DNT signal from your browser. Some web browsers may transmit DNT signals to mobile applications with which the user communicates. We currently do not change our tracking practices in response to DNT settings in your web browser.
Our third party partners, such as web analytics companies and third party ad networks, may collect information about you and your online activities over time and across our Services and other online properties. These third parties may not change their tracking practices in response to DNT settings in your web browser and we do not obligate these parties to honor DNT settings. We utilize Google Analytics for our web analytics and you can opt out of your usage data being included in our Google Analytics reports by visiting https://tools.google.com/dlpage/gaoptout.
You can opt out of receiving marketing e-mails from us by clicking on the “unsubscribe” link in the e-mails. Please note that it may take up to ten (10) business days for your opt-out request to be processed. Also, even if you opt out of marketing e-mails, we may continue to send you certain account-related e-mails, such as notices about your account and confirmations of transactions you have requested.
Residents of Nevada and Canada
Residents of Canada
Residents of Nevada
We do not sell your Personal Information. However, you may contact us at firstname.lastname@example.org with questions.
When you place an order through the Services, we will maintain your order information for our records unless and until you ask us to delete this information.
The Services are not intended for users under 18 years of age. We do not knowingly collect Personal Information from users under 18 years of age. We do not authorize users under 18 years of age to use the Services. If you are the parent or guardian and have learned or suspect that your child under the age of 18 has provided us with Personal Information, please contact at email@example.com and provide us with the name and email address that was used and we will promptly delete such information.
We utilize reasonable information security measures to safeguard your Personal Information against unauthorized access, modification, or destruction. For example, we utilize Secure Socket Layer (SSL), Transport Layer Security (TLS), or similar encryption technology when sensitive data is transmitted over the Internet, and use firewalls to help prevent external access into our network. However, no data transmission over the Internet and no method of data storage can be guaranteed to be 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its security.
We restrict access to Personal Information in our possession to our employees, Service Providers, and Online Tool Providers who need to know that information in order to operate, develop, improve or support our Services. If we share Personal Information with Service Providers or Online Tool Providers, we require that they also use reasonable information security measures to safeguard your Personal Information, comply with any applicable laws or regulations with respect to information security.
Third Party Websites
Please note that the Services may link or integrate with third-party sites, services or apps. We are not responsible for the privacy or security policies or practices or the content of such third parties. Accordingly, we encourage you to review the privacy and security policies and terms of service of those third parties so that you understand how those websites collect, use, share and protect your information.
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Privacy Notice for California Residents
For purposes of this Notice “Sell,” “Selling,” “Sale,” or “Sold,” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, Personal Information to another business or a third party for monetary or other valuable consideration.
“Verifiable Request” means the identifying information provided by a California Consumer in connection with a request matches the personal information of the California Consumer already maintained by us or a third party identity verification service. Identifying information you can submit in order to permit us to verify your request may include your name, email address, and a secure confirmation code that we provide to you via email. Be aware that certain requests, such as requests for specific Personal Information or requests to delete Personal Information, may require us to be more selective about the types of identifying information required to fulfill your request. For example, we may require additional information to verify your identity if you submit a request to delete your Personal Information.
Information We Collect
In the past twelve (12) months, Helpsy has collected the following categories of Personal Information from California residents:
> Account Identifiers (first and last name, age, email address, and phone number)
> Usage Information (IP address, unique device identifiers)
> Communications with our customer service department,Geographic Location (the city and state in which you are located, but not your precise geographic location)
> Other information which is not required to use our services but that you choose to provide to us on an online form, or messages that you send through the services.
Helpsy obtains this Personal Information directly from you. For example, from forms you complete or products and services that you purchase.
Use of Personal Information
Helpsy may use or disclose the Personal Information we collect for one or more of the following “Business Purpose(s):”
To fulfill or meet the reason you provided the informationTo provide our website, online services To respond to law enforcement requests and as required by applicable law, court order, or governmental regulationsTo respond to your requests under the California Consumer Privacy Act of 2018 (the “CCPA”)For any other purpose described to you when we collect your Personal Information; andFor any other acceptable purposes as set forth in the CCPA.
Unless we notify you otherwise, we will not collect additional categories of Personal Information, nor use the Personal Information we collect for any other materially different, unrelated, or incompatible purposes.
Sharing Personal Information
Within the last 12 months Helpsy has disclosed your Personal Information as described in this Notice.
When we disclose Personal Information for a Business Purpose, we enter into an agreement with the receiving party that describes the purpose for sharing the Personal Information, and that requires the receiving party to keep that Personal Information confidential and not use it for any purpose other than performing the services according to the agreement.
In the past twelve (12) months, Helpsy has not Sold any Personal Information about its California Consumers.
Unless we update this Notice or notify you otherwise, we will not collect additional categories of Personal Information, nor use the Personal Information we collect for any other materially different, unrelated, or incompatible purposes.
Your Rights and Choices
If you are a California Consumer, you may request information about our collection, use, disclosure and Sale of your Personal Information over the past twelve (12) months, whether or not it was collected electronically. If you submit a Verifiable Request, we will disclose:
> The categories of Personal Information we have collected about you
> The categories of sources from which your Personal Information was collected
> Our business or commercial purpose for collecting or Selling your Personal Information
> The categories of third parties with whom we share that Personal Information
> And the specific pieces of Personal Information we collected about you
And If we Sold or disclosed your Personal Information for a Business Purpose: what categories of Personal Information we Sold, and to which categories of recipients we Sold it to; and what categories of Personal Information we disclosed for a Business Purpose, and to which categories of recipients we disclosed it to.
You also have the right to request that we delete any of your Personal Information that we collect or maintain by submitting a Verifiable Request. We may deny your deletion request if retaining your Personal Information is necessary for us or our service providers to:
Complete the transaction for which we collected your Personal Information, provide goods or services that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;Debug products to identify and repair errors that impair existing intended functionality;Exercise free speech, ensure the right of another California Consumer to exercise their right of free speech, or exercise another right provided for by law;Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.);Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the achievement of such research, if you previously provided informed consent;Enable solely internal uses that are reasonably aligned with California Consumer expectations based on your relationship with us;Comply with a legal obligation; orMake other internal and lawful uses of that information that are compatible with the context in which you provided it.
If you choose to exercise a privacy right under the CCPA, you have the right not to receive discriminatory treatment.
You may submit a Verifiable Request for the information listed above, or exercise any of your rights enumerated under this Notice, by emailing us at firstname.lastname@example.org. You may also submit a Verifiable Request on behalf of your minor child.
After we receive your Verifiable Request, we will provide to you, in writing and free of charge (unless your request is excessive, repetitive, or manifestly unfounded), the requested information for the 12-month period preceding your request. You may choose to have this information delivered to you by postal mail, electronically, or through your account. We will try to respond to your verified request within forty-five (45) days of receipt, but if we require more time (up to another forty-five (45) days) we will inform you of the reason and extension period in writing. Please note that we are not required to comply with your request for information more than twice each year. If applicable, our response will explain the reasons why we cannot comply with your request.
Helpsy does not and will not, without first obtaining your consent, Sell Personal Information.
Should you choose to exercise any of the rights enumerated under this Notice, we will not:
Deny you goods or services;
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties; Provide you a different level or quality of goods or services; or Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, please be aware that it may be a functional necessity for our Services to have Personal Information about you in order to operate, and we may not be able to provide some or all of our Services to you if you direct us to delete your Personal Information.